We ship using UPS or the US Postal System We make every effort to ship orders complete. If a product/products are delayed, Judaicatopia will ship the partial order, you will only be charged for the portion that is shipped (product and shipping). When your back order is shipped you will be charged for that portion of your order (product and shipping). There is a minimum charge of $10 for shipping and handling.

If you need to return an item, you must first contact us at 615-848-6958 to obtain a RMA number. Please note there are no refunds on custom orders, engraving or open merchandise. All items must be returned within 30 days of order date. All returns are subject to a 30% restocking fee.

We cannot exchange items that are defective or damaged or in unassailable condition or are missing parts after the 30 days period from delivery date and has been reported to us within 10 days from the date received that it has a defect, failing to report any damage within 10 days will cause in refusing to replace item . Missing and broken parts will be charged a restocking fee at our discretion.